Technical Support Engineer

Published
October 9, 2019
Location
Sandy Springs, GA
Category
Job Type

Description

We are looking for Technical Support Engineer to be dedicated support to our client's C-suites. Technical Expertise with Windows 10, Office 365, and Mobile Support. This is a 6 month contract with possible extension.

Role Responsibilities

  • Technical support for internal users in an O365 environment - including Win10 OS and office productivity applications (e.g., MS Office apps.)
  • Technical support for internal users leveraging VMware Horizon and VMWare Flex
  • Technical support for Outlook mobile and WorkspaceOne running on iOS and Android mobile devices
  • Triage and manage incoming technical requests by acknowledging request tickets or answering phone queue in a timely manner and resolving or assigning them efficiently
  • Respond to ticket requests where appropriate by email or phone to update end-users on the status of the tickets
  • Perform various technical functions to satisfy requests including password changes, group permissions administration, and other duties
  • Accept ownership for ticketed issues until that issue is resolved or accepted by technical leads
  • Tier 2/3 technical support with hardware, OS, application and network connectivity
  • May require working late and some weekends

Technical Requirements

  • 5+ years of experience in an IT end user support environment
  • Strong working knowledge of Active Directory
  • Strong knowledge of Linux operating systems
  • Experience with VMware Horizon
  • Windows 10 OS support experience
  • Microsoft 365 support experience
  • Mobile device support (Android and iPhone)
  • Expertise with remote/VPN connectivity
  • Expertise with workstation network connectivity and network printer troubleshooting experience

Knowledge, Skills and Abilities:

  • Excellent Customer Service
  • Strong attention to detail, professional demeanor, good work ethic, eagerness to learn
  • Demonstrated ability to communicate well with others and to thrive in a team environment
  • Adapt to a fast paced environment
  • Ability to multitask
  • Goal oriented and self-motivated
  • Strong written and oral communication skills, possess the ability to interact with Executive leadership and technical staff
  • Ability to work in a fast paced environment and comfortable adjusting to changing priorities
  • Ability to lift and move up to 50 pounds

Experis is an Equal Opportunity Employer (EOE/AA)

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