Technical Operations Manager

Maximus, Inc.
Published
August 1, 2020
Location
Annapolis Junction, MD
Category
Job Type

Description

The IT Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions.

Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices.

Job Duties
*Technical Operations Manager to support our client IT infrastructure support
*Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices
*Responsible for the delivery of IT services and support to DHS customers
*Works closely with client to support effective delivery of the following
*Maintain a stable, cost effective and secure IT environment
*Provide quality, timely and cost efficient maintenance
*Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner
*Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies

Education and Experience
*Bachelor of Science in Technical Field
*10+ years of relevant IT INF O&M experience as noted below
*Ability to obtain a U.S. Secret clearance or higher
*Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint
*AWS/Azure implementation/troubleshooting + Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC

Successful delivery of these IT services includes the following high-level objectives:
* Continual modernization of the Customer's portfolio of IT systems
* Delivery of enterprise-wide and scalable IT solutions
* Manage and support geographically dispersed workforce
* Balance technical and strategic support activities to fulfill client missions
* Effective cost management and full accountability and apportionment
* Maintain secure operational environment
* Effective application of service cost and service management practices to achieve full cost transparency.

A committed and diverse workforce is our most important resource.

MAXIMUS is and Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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