Supervisor – Customer / Application Support

Routematch by Uber
Published
September 14, 2020
Location
Atlanta, GA
Category
Job Type

Description

Directly manage a team of about 10 front-line Technical Support (TS) agents responsible for resolving technical issues and training our transit agency customers. In this role, you'll manage, train, and develop an application/technical support team of about 10 agents. Develop and train TS agents; This will include scheduling, reporting, and quality assurance to ensure high quality service as well...

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