IT Support Specialist

Nesco Resource
Published
October 9, 2019
Location
Charlotte, NC
Category
Job Type

Description

Look for candidates that have previous EXECUTIVE SUPPORT Experience ; In this position candidate will be working with and supporting VP's, C-Level Executives, etc.

Potential to convert to FTE after 6 months+

** BS DEGREE IS REQUIRED **

•* MUST BE A US CITIZEN **

Highly visible role - working with *** Executives ; Self Drive, able to manager your own time. Essentially you are a '1 MAN TEAM '

The Executive Services IT Support Specialist reports to the Global Executive Services Manager. The IT Support Specialist is principally responsible for delivering personalized IT support for designated *** executive(s) and their administrative assistant(s.)

Responsibilities of Position:
Ensure end-to-end operational support to Senior Executive(s) for PC hardware/software, remote desktop management, system management, various applications, mobile phone, audio/video conferencing, LAN/WAN, procurement, audit/inventory
Manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas including project management, service management, and ongoing proactive maintenance plans as it pertains to IT/AV systems
Ability to quantify customer satisfaction and maintain the longevity of industry-leading support levels
Stay up-to-date on new technologies and trends; deploy new technology and services to supported Executive(s)
Knowledge and understanding of security and compliance required

Success Factors:
Experience interacting with Senior Executives and meeting/exceeding expectations set with those stakeholders
Ability to communicate to all levels of the organization and ensure a clear, succinct message is conveyed
Ability to work with a wide variety of technical & non-technical staff
Self-motivated and able to work with little supervision or direction
Strong leadership presence, interpersonal and communication skills (written and oral)
Ability to work under pressure and prioritize work
Strong bias for action and results orientation
24x7 availability
Flexibility to travel - 10-15%

Basic Qualifications:
Bachelor's Degree in a related discipline such as IT or Technology
Five years progressive experience in IT in lieu of Bachelor's degree
Experience with Apple devices
Windows 7/10 experience
Basic networking skills required
Extensive knowledge/experience with Office 365 platform
Connected home product experience, including audio/visual systems (Universal Remotes, Sonos, etc.)

Preferred Qualifications:
A+ / Network+ certifications
Previous project management experience
Excellent Negotiation Skills: Ability to understand customer needs, negotiate complex issues and total value offerings to our customers

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