IT Enterprise Operations Manager

SAIC Corporation
September 14, 2020
Springfield, VA
Job Type



 SAIC is seeking an IT Enterprise Operations Manager to support efforts in Springfield, VA.

The information Technology Enterprise Operations Manager will have responsibility for the full range of matters pertaining to the Operations and Maintenance (O&M) efforts of all assured information systems under the cognizance of the Activity’s Chief Information Officer.  The Operations Manager directly supports the Chief of IT and provides day-to-day planning and oversight for the Activity’s operational data centers, networks, telecommunications infrastructure, servers, systems, services, and applications.  In accordance with Government focus and prioritization the Operations Manager maintains an overall health and status awareness of all assigned resources through effective and flexible resource and task management.

The Operations Manager is responsible for near-real time reporting of anomalies and performance matters impacting the confidentiality, integrity, and/or availability of applicable systems across the enterprise.  Upon notification of a new incident or problem affecting an IT production system, the Operations Manager is responsible for ensuring the proper entities are notified by all required means and engages the Service Desk Manager (or representative) and the necessary Contractor IT workforce to track the issue to resolution by permanent fix, or workaround, escalating to in-house or third-party Engineering teams as appropriate.  The IT Operations Manager also ensures prompt notification, response, and proper action is taken for all Information assurance (IA) and/or Cybersecurity incident response.

Working closely with the Activity’s IT Government leadership representatives and the Contractor IT workforce, the Operations Manager shall aid with scheduling, de-conflicting, and coordinating routine maintenance activities, along with task/project efforts, and emergency changes in order to minimize production systems and service downtime.

The Operations Manager leads weekly service operations meetings, apprising the Activity IT Government leadership of network, infrastructure, and system operations; security; remediation activities; performance impacts; system outages; and other related operational matters.  They shall also facilitate the daily IT Operations Stand-up with the applicable Contractor IT O&M workforce to review the operational status and planned work for the day and provide applicable updates to the Activity’s IT Government leadership as required.

Supports the IT continuous improvement program and is expected to develop and provide recommendations for innovative idea, process, and technology improvement to the overall Activity’s IT Operations and Service management approaches.

This position is designated as Cyber IT/Cybersecurity Workforce position in specialty area Operations & Maintenance – Customer Service & Technical Support as outlined in SECNAV M5239.2



  • Shall have 10 or more years’ experience in supporting enterprise IT Operations
  • Shall have 7 or more years’ experience in providing IT Operations Management duties and responsibilities leading, managing, and overseeing large-scale enterprise operations and support teams for major IT organizations and/or Service Providers.
  • Shall have a Bachelor’s degree from an accredited college or university in the field of Information Systems Management or equivalent field. 7 or more years of prior relevant professional work experience and/or active duty military history demonstrating related functions and responsibilities would be accepted instead.
  • Demonstrated experience managing globally dispersed teams with responsibility for service operations comprising at a minimum information systems operations administration, O&M, and security.
  • Demonstrated experience in overseeing O&M operations of complex IT solutions in a large scale, globally distributed enterprise.
  • Demonstrated support of continuous monitoring and management of enterprise systems to include security, capacity, performance, availability, and facility support elements (I.E. power/cooling)
  • Shall meet the minimum credential requirements for a Journeyman proficiency level for specialty area Operations & Maintenance – Customer Service & Technical Support as outlined in SECNAV M-5239.2
  • Must possess an active TS/SCI clearance with the ability to obtain a CI Poly
Desired Qualifications:
  • Master’s degree from an accredited college or university in the field of Information Systems Management or equivalent field
  • Strongly desired to be formally trained and/or certified in the following ITIL modules: Service Operation, Operation Support and analysis, and/or Continual Service Improvement.  Program Management Professional (PgMP) or Project Management Professional (PMP) certification are also a plus
  • Demonstrated experience with enterprise monitoring and configuration management solutions as Microsoft System Center, IBM Tivoli, Solar Winds, and/or Splunk
  • Demonstrated experience working with other operational managers within an IT organization – such as a Service Desk Manager and/or a Cybersecurity Operations Center Manager – to receive and process notification of issues and execute plans and course of action (COAs) to rapidly address and resolve them in accordance with organizational standards.
  • Demonstrated experience working with ServiceNow, or similar product offering, in line with IT Service Management (ITSM) duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge management, Service Level management, Reports and Dashboards, etc.
  • Working knowledge of common IT enterprise operating systems (Oss) such as Red Hat Enterprise Linux (RHEL) and Microsoft Windows.
  • Working knowledge of technical Project Management techniques, methodologies processes, practices is a plus.
  • Familiar with common Microsoft-base IT enterprise applications and systems such as Exchange, Internet Information Services (IIS), SharePoint, and SQL Server to include a high-level understanding of their function, purpose, dependencies, and the impact to information system during varying grades of disruption or interruption of service.
  • Familiar with common enterprise IT technologies across the related spectrum: networking, virtualization, storage, server, operating systems, etc.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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