IT Business Analyst

Greene Resources, Inc.
Published
October 17, 2019
Location
Wilmington, NC
Category
Job Type

Description

Job Number: 34966

IT Business Analyst

Job Description:

Our client, a leader in developing and marketing biomedical devices, is looking for an entry-level IT Business Analyst to join their distribution team. The IT Business Analyst will work full-time hours and earn competitive salary and excellent benefits including 401k w/match.

Responsibilities:

  • Provide functional support for the business ERP system (Epicor)

  • Ensure delivery of any activity to the highest professional standards.

  • Ensure resolutions are achieved within company time frames.

  • Track all incidents logged on system call logging tool (Jira)

  • Take ownership of issues and escalate when required to the next level of support.

  • Ability to develop and recommend solutions for problems/issues

  • Ensure that effective change management control methodologies are operated.

  • Assist in maintaining internal client satisfaction and help the Senior IT Analyst.

  • Help coach other team members as and when needed

  • Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms - On-premise and cloud based

Education Requirements:

  • Four-year degree in information technology highly preferred

Desired Background/Skills:

  • 2 years+ working in a supporting role

  • Supporting ERP Systems in an SME environment

  • SQL Database Management

  • SSRS Reporting tools

  • Microsoft PowerBI

  • Microsoft Office 365

  • Good communicator / problem solver

  • Supporting users locally and remotely when necessary

  • Ability to follow company processes and help create new ones when required

  • Supporting Epicor v10+

  • Training of internal staff

  • Working knowledge of macros and development/programming language such as, C#, VB and .net

  • Windows Servers Operating Systems

  • Supply chain experience

  • Support and assist local team members

Qualifications:

  • Minimum of 2 years experience in a similar position

  • Must have experience supporting an ERP system

Other Information:

  • IT Business Analyst candidates must pass pre-employment background check and drug screening

  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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