I.T. Analyst – Troy, OH
Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group is one of seven ITW decentralized business segments. This position is in the Hobart Warewash Division at its Troy, Ohio facility, located 20 minutes north of the Dayton metropolitan area.
The Warewash Business Division produces Hobart brand commercial dishwashers that are used in hotels, casinos, restaurants, cruise ships, schools, universities and retail establishments. We are the industry leader and seeking to expand our growth in existing served markets as well as new markets.
As the IT Analyst you will provide end-user help desk support and technical support for the Warewash business systems. This includes maintenance of installed infrastructure hardware and software, as well as the upgrading, installation and configuration of these technologies and associated applications. This role will assist with the development, testing, implementation, and support of processes and requests to support the Warewash Business Division. This position supports multiple platforms including servers, desktops, laptops, and mobile devices, and may require independent work, sharing information and assisting others with work assignments. Candidates for this position must have excellent problem-solving skills in order to diagnose, evaluate and resolve problem situations.
What you will do:
Setup and maintain laptops and desktops for end users, according to established standards
Maintain a secure environment through Active Directory and established security policies and procedures
Assist in maintaining Warewash servers and infrastructure as needed
Provide technical support for critical business application, such as ERP and Engineering systems
Develop SQL queries and processes to support business needs
Assist in system software upgrades as needed
Support new and existing Information Technology initiatives